Wanted to give a big shout out to the customer service at BnM. I broke a tip on my TCB rod back in early spring and ordered a replacement tip right away. As life got in the way I didn't have a chance to fish with it for about 4 months. When I started using the replacement tip, I had issues with the tip coming off when casting every 4-5 cast. I contacted BnM by email and they responded the next day. BnM asked a couple of clarification questions and before I could respond they had already shipped a new tip. I got it three days later. Considering how long I waited to try the tip out, I didn't expect them to send a replacement tip. I know I will be ordering more BnM rods in the future after my experience with their customer service!