Send an email to Pflueger. They should have customer service. Slide down a steep log road hunting and parked my backside on a large rock. That action cracked one of the locks off of my leatherman super tool. I sent an email inquiring about repair. They asked my name and address and said they would find out what I should do about repair. Four days past withiut a word. Went to the mail box and inside was a package. A brand new Leatherman. I said that to say that in this day and age of tight market shares and social media that spreads bad news faster than a wildfire. Customer satisfaction is important to most companies