Just wanted to give a thumbs up to Brian at bbg Marine. A month ago I purchased a Helix 10 SI but noticed an issue right off the bat with the main curser direction button. I tried to get used to it, made a post here, called Humminbird etc to no avail. The button was just defective from the factory so contacted Brian who wasted no time trying to resolve the issue. I can be a bit of a pita when it comes to the phone but Brian tried tirelessly to get in touch with me. Eventually we got together and decided the only answer was to return the unit and order a new one. Brian was able to get the new one to me the next day and it was perfect, no button issues. Thank you Brian for your patience with my order and my problems. I will order again!