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Thread: Humminbird - Technical Bulletin - Corrupt Navigation Data

  1. #1
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    Default Humminbird - Technical Bulletin - Corrupt Navigation Data


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    Technical Bulletin


    Units Effected: All GPS Combo Units with Card Slots

    We have seen issues where consumers obtain Navigation Data (Waypoints, Tracks and/or Routes) from various sources such as Lowrance or Garmin waypoints, GPS Babel, Google Earth, unknown origin from friends etc, and then load this data onto a SD card and download this data directly into their Humminbird unit.

    Each GPS company has a unique format that is required for their data in order for it to work properly in their units. This is true with Humminbird as well. Humminbird uses .gpx file extensions. Loading unknown sources of navigation data into your Humminbird unit, without first properly converting it through HumminirdPC to configure it into the correct format (.gpx), can lead to corrupt data which can cause the unit to lock up or malfunction. These types of malfunctions can make it impossible to retrieve waypoints from the unit; therefore, when this happens all existing navigation data on the unit could be lost.

    With this in mind the following guidelines should be followed:

    1. Always maintain a backup copy of your navigational data such as waypoints, routes and tracks. This is very simple to do. You just need to insert a blank SD card into the unit, go under the Navigation tab and select Waypoints, Routes and Tracks and export a copy of your waypoints to the blank card. Navigational data can also be backed up by connecting your Humminbird unit to Humminbird PC. If you have any questions as to how to do this or any other questions about this bulletin you can also check out the FAQ section of our website or contact our Consumer Service department

    2. Never load any navigational data into your Humminbird product unless you have converted the data by running it through the Humminbird PC program. The Humminbird PC program is available free of charge whenever you register your Humminbird fishfinder. If you follow this step you should never encounter any problems as living by guideline #1 is always a good practice whether with your Humminbird unit or with your personal computer.

    The latest versions of software provide you with a prompt, when you insert a SD card into the unit, asking if you want to download the navigation data from the SD card onto this unit. You can use this prompt as a reminder that you should only download data onto your Humminbird unit after you have run the data through the Humminbird PC program to ensure that it has been formatted properly.

    3. Make sure you have a stable power source when downloading navigational data into your Humminbird unit. If power is lost during the download process it can also result in corrupted data or unit failure. The only remedy for this is to return to our facility for service. This is not covered by warranty.

    4. If you have already installed waypoints from an outside source and it has caused your unit to lock up there is a process you can follow to get your unit operating properly again. Unfortunately, if you haven’t backed up your waypoints outside of the unit you may not be able to recover your waypoints. Please contact our consumer services group or check out the FAQ’s on our website.

  2. #2
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    * Humminbird PC version required is 4.3.3

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    this otta be a sticky so it don't get lost.
    GO BIG ORANGE !

    I meant to behave, but there were just way too many other options available at the time.

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    I agree

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    What happened to make this info come out? Is this a legal thing?

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    Quote Originally Posted by mduncan62 View Post
    What happened to make this info come out? Is this a legal thing?
    My guess is people are loading the wrong file type and locking.their units up or causing problems and sending them back as warranty repairs. They are probably trying to get this problem solved to save themselves as well as the consumers the trouble of fixing a problem that can be avoided.

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    Quote Originally Posted by TITANSFAN2104 View Post
    My guess is people are loading the wrong file type and locking.their units up or causing problems and sending them back as warranty repairs. They are probably trying to get this problem solved to save themselves as well as the consumers the trouble of fixing a problem that can be avoided.

    x2

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    I've not tried any of those programs mentioned, and right now have no intentions either but could in the future. It would be nice if all the mfr's would use the same formats for consumer convenience, but realize that won't happen since there is some intense competition for market share.


    Thanks to the Mods for making it a sticky.
    GO BIG ORANGE !

    I meant to behave, but there were just way too many other options available at the time.

  9. #9
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    Quote Originally Posted by mduncan62 View Post
    What happened to make this info come out? Is this a legal thing?
    It’s because Customers are loading corrupt Nav Data into their units and we would like to prevent them from having to send their units into our Techs to correct this. It will save both our Customers and us time and money and is just another way we try and provide service after the sale to our Customers.

    Humminbird uses our own navigation data file type within our units (*.hwr) but we also use the standard *.gpx file type for the HumminbirdPC program. The HumminbirdPC program converts the *.gpx files into the correct *.hwr file format but not all other programs do this correctly and this is where the problem begins. We are just trying to prevent this.
    Greg Walters at Humminbird
    [email protected]
    I help because I can

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    Good deal.

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