It is good to have companies that stand behind their products. Good for B&M
I just want to thank BnM for being an awesome folks to deal with.
I bought a BnM TCB rod this past March from an online retailer
It was my second TCB rod , to be a backup rod of sorts .
It was September before I fished it and on the first cast using 2# line and a 1/64 TM lure , it snapped completely into just above where the two pieces connect .
I notified where I bought the rod , asking what I could do to get another tip section and after two months of playing e-mail tag , I was told to contact B&M because they didn’t have any replacement tips .
It took two months in part because I was trying to be being patient , not bombarding them emails asking about the status of my request , because I realize how busy a lot of companies are and short handed because of Covid . But I feel like I should have been told to contact BnM when I first enquired about a replacement.
I messaged BnM on their site and within hours got a response asking for photos, which I immediately sent .
While waiting; I searched around on BnM’s site and found the replacement tips and ordered one .
Today I got a rod tube with two replacement tips for my TCB rod .
Thank You BnM !
It is good to have companies that stand behind their products. Good for B&M
The love for fishing is one of the best gifts you can pass alonggillchaser999 LIKED above post
Top notch!
“If your too busy to fish, you’re too busy!” Buddy Ebsen
PROUD MEMBER OF TEAM GEEZER
(Billbob and “G” approved!)
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https://heavenornot.net/
heavenornot.netgillchaser999 LIKED above post
Very nice, gillchaser, and good to know! The TCB/TSS rods are really fun rods to fish! Hopefully it isn’t a bad batch, but the company backed their product!
Bob
sharphook LIKED above post
For the money those are good rods. Here in the near future will be giving a couple more away on my channel. Glad you got a replacement tip.
Regards
Sent from my iPhone using Crappie.com
sharphook LIKED above post
That's some top notch customer service !
To clarify, I ordered one replacement tip and BnM supplied the other under warranty.
The service was quick and the lady that dealt with was as nice as she could be .
Who could ask for more than that .
This was my backup rod that broke . I ordered it after fishing and enjoying a TCB rod for a couple of months before deciding to get a backup .
I think it was just a defect in that particular tip section and BnM honored their warranty.