Damaged Rod from Plat

**redearhoosier** · 03-02-2020, 04:29 PM

Originally Posted by D10

Update - this is what Plat sent me this morning. It sounds like they want to help with the issue but there seems to be a breakdown in communication about the process of submitting an insurance claim and damaged package claim. The USPS is telling me one thing and the JP is telling Plat another. I am a little concerned that this may take a long while and I will miss my opportunity to submit a claim through PayPal. I watched several videos online about how to replace a broken rod guide and my supervisor has built several fly rods. I tried to look up the specific part number for the bottom titanium guide with a torzite insert and I could not figure out which one it was. If it didn’t cost too much, I would probably just repair the rod and move on with slaying fish this spring. I may ask Plat if they would furnish me the correct replacement guide and insert and see what they say.

“Dear Matthew Schroeder.
Thank you for your message.

Actually, the way the US post is wrong. They have to receive it first otherwise Japan post cannot do anything.
However, we understood you made an effort to submit the damage report so we will ask Japan post to help you so please do not ship the rod back to us yet.
We will infor you as soon as we receive any news from Japan post.
Please note that they need kind of long time to investigate your parcel since the parcel has left Japan once.
Than you for your co-operation anyway.
We apologize for the inconvenience.

Thank you.

Best regards,
PLAT/Iwatsuka”

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I just wanted to say that I'm sorry that you are going through this mess. I'm following along hoping for a resolution in your favor.

**D10** · 03-02-2020, 04:50 PM

The only reason why I posted this topic and updates is so that folks know what to expect if it happens to them and can learn from this. Really I’m not too concerned any more. It will resolve itself eventually.

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**D10** · 03-02-2020, 05:29 PM

Not that it really matters any more but I decided to look the rod over a little closer and I saw that the upper section blank is also damaged. There is a slight crack in it. As it is stored in the rod pouch, the smashed rod guide lines up with crack in the blank. I filed a claim with PayPal. I’m guessing that the process will speed up a little.

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**slowhand** · 03-02-2020, 06:19 PM

Originally Posted by D10

Not that it really matters any more but I decided to look the rod over a little closer and I saw that the upper section blank is also damaged. There is a slight crack in it. As it is stored in the rod pouch, the smashed rod guide lines up with crack in the blank. I filed a claim with PayPal. I’m guessing that the process will speed up a little.

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Usually a week, give or take.

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**trypman1** · 03-02-2020, 06:28 PM

So sad, I do not order from Japan anymore.

**skeetbum** · 03-02-2020, 06:42 PM

Originally Posted by D10

Not that it really matters any more but I decided to look the rod over a little closer and I saw that the upper section blank is also damaged. There is a slight crack in it. As it is stored in the rod pouch, the smashed rod guide lines up with crack in the blank. I filed a claim with PayPal. I’m guessing that the process will speed up a little.

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Bum deal. I was hoping the integrity of the blank was intact. Hope it gets worked out.

**Alphahawk** · 03-02-2020, 06:44 PM

Originally Posted by trypman1

So sad, I do not order from Japan anymore.

Have you gotten a lot of rods broken in shipment?

Regards

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**D10** · 03-02-2020, 06:44 PM

Originally Posted by skeetbum

Bum deal. I was hoping the integrity of the blank was intact. Hope it gets worked out.

Me too. I was about to message Plat and just ask them to send me the damaged guide and insert and I would take care of the rest.

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**VaCrappieMan** · 03-02-2020, 07:23 PM

I hate that but really I’d rather get my money back... I’d go ahead and order another one while waiting :D

**D10** · 03-02-2020, 07:33 PM

Originally Posted by VaCrappieMan

I hate that but really Iâ€™d rather get my money back... Iâ€™d go ahead and order another one while waiting :D

It crossed my mind!

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