Sorry you had some trouble ordering. This may happen if the country selected is not the United States. This has happened a few times to other customers that experienced the same thing you did. In all of those cases, they had accidentally selected United Kingdom instead of the United States. My software is set up to ship only to addresses in the United States. if you continue to have difficulty call me or send me a PM. My phone number and email address is on the website. On the upper right side of the tool bar click on navigation, then click on contact. I am in Coweta, OK. Thank you for your interest!