I hate to see stories like this but it seems to happen all of the time. This type of thing is what makes the construction industry look bad. It gives us ALL a bad name.
I had a woman call me about a playhouse she was having built in her back yard. A man was building her a 10' x 12' playhouse in her back yard and she said he was not doing it right. I went and looked at it and I felt so sorry for these people. Long story short, they had already paid this man about$7,000 for what he had done and then it cost them another $2,000 dollars in labor and materials for me to fix it. He took them to the cleaners!!
I hope you can nail this guy because it is jerks like him that make people wary of all others in the construction world.
To make life enjoyable, you must have crappie days.