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Thread: great customer service

  1. 09-06-2016, 01:55 PM #1
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    neckbone
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    Default great customer service


    Called Daiwa the other day to order a drag knob for a reel. I ask what the price plus shipping was and they said no charge and also would ship free. I got the item in three days.
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  2. 09-06-2016, 02:53 PM #2
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    Quote Originally Posted by neckbone View Post
    Called Daiwa the other day to order a drag knob for a reel. I ask what the price plus shipping was and they said no charge and also would ship free. I got the item in three days.
    Good deal. It's always good to hear about companies offering good customer service.


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  3. 09-06-2016, 03:11 PM #3
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  4. 09-06-2016, 03:32 PM #4
    Redge
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    Quote Originally Posted by Speck View Post
    Good deal. It's always good to hear about companies offering good customer service.
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  5. 09-06-2016, 03:38 PM #5
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    I had the same experience with them. I gave my son a Daiwa rod and reel and later I noticed the handle was broken. He had stepped on it and did not want to tell me he broke it. (He is an adult by the way so it was no big deal to me, but he was embarrassed to tell me he broke it.)

    I called Daiwa with the model number and they sent a new one, no charge.
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