Had a similar experience : I was given a FnF rod by BnM for fieldtesting. It arrived with a guide insert popped out and I was going to have a friend replace that whole guide for just a few $$. Before I got around to doing that, I told Jack Wells about the damage & what I intended to do. He said okay for that rod, but he'd send me another one anyway. I've been dealing with Jack/BnM for 20+yrs, and I've yet to be disappointed in the results.