Daiwa warranty question

[M R Dux]

Sorry for the violation. Got a little fired up.

I took one of my reels, name omitted, to a reel repairman. He said the issue I had with 6 of 14 reels can be repaired with a couple $$ worth of parts and a small service fee. Once they are out of warranty, modification will be made if problem pops up.


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[BobC]

Good info to know when thinking about spending your money. It will be interesting to see if the OP gets any action with his problem.
Bob

[Ketchn]

Had an issue with a manufacturer on a reel myself , never worked right from the get go , beat my hands more than once that very first
outing with the anti reverse not staying in anti reverse.
took it back to where I bought it the next day , same routine , contact the manufacturer about the warranty .....
and so it began , the longest make it right in the history of warranties ......

[chetc]

i am the OP about my sons reel, Daiwa did call and the lady said the reel is on the way back, minus the repairs. i will take that, because at first they would not return it unless payment was made of around 90 plus dollars, i can probably find the new anti reverse bearing somewhere online, any good online parts store to start looking.


chet

[DockShootinJack]

To get this correct. They repaired the reelunder warranty. Wanted to charge you. Then removed the repair parts and are now going to return the reel? Pay a tech to fix the reel and then pay a tech to unfix the reel. Mark me as astonished. Doesn't look good for their warranty department

[BobC]

Yes, this is a kind of weird story. Thanks for the feedback - maybe contact daiwa corporate in this country?
Bob

[gillchaser999]

I had an issue with a couple of Diawa rods a few years back . Same model different lengths . Broke first time out while casting .
I emailed them about what I should do .
I’m still waiting for a reply.
Edit: I wanted to add. I still buy their products, but only if the retailer will take care of me if I have an issue , otherwise I just move on .

[Ranger690]

Don't order parts yet. I got a feeling the reel will come back repaired.

[chetc]

Yes, this is a kind of weird story. Thanks for the feedback - maybe contact daiwa corporate in this country?
Bob

i hate to call them back of if the reel was repaired, i figured it was since they would release the reel, i will see in a few days whats in the box when it gets here


chet

[Ketchn]

can't imagine anyone dumb enough to take the parts back out of the reel and send it back broke
that is beyond stupid by a couple of miles , if it is/was a loss on their end ,it would only make sense to cut the losses and not add to them .