Update on this problem I have with this net..... I emailed ego customer service and explained my problem. I told them it was "about" 2 years old but probably not in warranty anymore. I just asked if I could do anything to the handle to make it tighten up. I got a response... " tell us the model number and we will send you a new one". I was not expecting that response. They did not have to do that at all. Needless to say, I am more than happy with their customer service and HIGHLY recommend their products.