FedEx delivered Walmart’s griddle to me today. Heavy and I guess they sent a driver by himself. He went half way up my drive, at the end there I keep a large parcel box. Half way was too much for the man to endure, and he looks to have kicked it out of the truck. Here it is half way down my drive.
Here are some pictures I took upon seeing all the damage.
It wasn’t Walmart’s fault. It is however Walmart’s problem. They sold the unit. I refused to open the box for evaluation. Crushed and scraped beyond any resale value.
I spent an hour on the phone. We ended the call with their promise of an email. The message came quickly. No refund unless I searched and found a public library, drive there, pay them to print a mailing label, for the man that has already been provided instructions to come to my house to pick it up. For all I know he is the guy that booted it out against the tree to begin with.
I clearly stated that I did not call up customer service to try to back out of the deal. I asked could they send a new undamaged box, and drop it off when they pick up the damaged unit I have now. Nope.
I refuse to proceed as they have directed me, as this places an undue burden on me, and Option two was for me to deliver it to their store. Unload it from my truck into a cart I guess, and go stand in their customer no service line. This thing is heavy and bulky.
Walmart could have offered any number of remedies here, but instead chose to do nothing, and I suspect that I am not alone here. I bet lots of these boxes are being gouged and beaten. Could be that the Chinese fellers are using a badly designed box. The griddle is far too heavy for the seemingly flimsy carton. They offered free shipping to entice the purchase. Yeah.
Anyways, I would love to hear what you suggest happen next.