HB has kind of put me in a pickle. Back on October of 2019, I purchased a NEW Helix 7 GPS SI KVD off EBay. Granted it was a 2018 model, it was new in the box. Recently my SI, DI and 2D just decided to quit working and went blackscreen on me. The GPS and charts worked but none of the others worked. SO to troubleshoot I plugged the unit into another transducer of the same model number to make sure it wasn't the Xducer was bad. I got the same results. I called HB and talked to Tech Support and after explaining my dilemma, they said the Unit will have to be sent in. HOWEVER, there would be a $217.00 charge JUST TO CREATE a Service Ticket. They also informed me that eventhough the Unit is brand new and registered in my name and being bought from Ebay, that I was not entitled to the Warranty. Up until now it has worked great and I have absolutely loved the unit. The unit absolutely fulfilled my needs without dropping big money for the latest and greatest. I am not only out the money for the Unit but I will also be out of $217 plus shipping to get it back to working. All this for a Unit that is less than a year old.
Soooo do I just trash the unit and buy a newer model unit, along with new Xducers to go with the newer technology? If so, I am a little hesitant to buy another HB unit, if this is what I can expect from them. Should I try to sell the Unit along with the 2 Xducers(1 Transom/1 TM Mount)? Can I work on exchange and Upgrade? What are some recommendations?
Thanks,
Beau