Gander Mountian replacement rip off

**stanimals2** · 12-21-2013, 07:18 PM

I waited 4 four days to cool down before I posted this and if this isn't the correct place to post it Im sorry. Last year about this time our Gander M. was closing out all its fishing gear to become a gun store so like a lot of people I hit it hard for stuff I needed. I bought a Lowrance 5X fish finder with the replacement warranty. Well along about August the fish finder crapped out , couldn't see a thing on the screen so I called Lowrance and they were very professional and gave me a couple things to try but it didn't help. One of the things they needed to be able to send it back was the sales receipt and I wasn't in that big of a hurry until I realized time was running out. I found the receipt and low and behold I had purchased the replacement insurance from Gander M. Yee Ha right ?? Nope !! I Called them and they said sure we will send you a gift card for what you paid for it at the time and you can us it how ever you like,,, Ah but wait it says in big black letter replacement and when I went to school that meant that I would return it to you and you would replace it right ??? And her comment was and I quote " Sir we are not going to give you a new one at todays cost , that would be kind of stupid wouldn't it ?"" I went ballistic !! So I called Lowrance back and as before they were great "Oh yea they said we will email you the stuff you need to mail it back and we will repair it or replace it no problems " !! So all that said the Gander M. replacement only covered what was already covered by the factory warranty and then the didn't even cover that to boot, so the just took my money and I got squat for it but a wasted call to some moron who probably didn't know the difference of a sonar to a blender !! I will never buy another item fro Gander M. again no matter how good a deal it is

**crappieseeker** · 12-21-2013, 07:32 PM

sorry to hear of your situation

**crappieseeker** · 12-21-2013, 07:35 PM

My only question is did you buy it at a closeout price much less than original price? If so then they should have never sold you a replacement warranty because usually that does not happen on closeout, you just get your original purchase price back.

**stanimals2** · 12-21-2013, 07:58 PM

Crappie seeker it was on sale,, not closeout and I have the receipt with the charge for the replacement policy as well as the actual replacement policy stapled to it, rip off plain and simple !!! I will never set foot in a G M again !

**crappieseeker** · 12-21-2013, 08:06 PM

I would demand the money back that you paid for the policy for sure.

**SeaRay** · 12-21-2013, 08:17 PM

Originally Posted by crappieseeker

I would demand the money back that you paid for the policy for sure.

I agree. I think I would too. As an example, several years ago we bought a digital camera from Best Buy and paid around $300 for it. Just a nice pocket size for the wife. We bought the replacement policy and it quit on us about 2 years later. We took it back to the store and they first sent it back for repair or replacement, then told me since it was an old model, they would give us the full purchase price for another camera. Well it turns out the technology had changed so much we could get a camera with 3 times the features for less than the original one. We came out with a better camera and some accessories to use up the credit. Gander Mountain needs some customer service training,

**stanimals2** · 12-21-2013, 08:36 PM

[thats the problem, what they want to give me wont cover the replacement, thus what good is policy that says in big bold letters REPlACEMENT ??? QUOTE=SeaRay;2522051]I agree. I think I would too. As an example, several years ago we bought a digital camera from Best Buy and paid around $300 for it. Just a nice pocket size for the wife. We bought the replacement policy and it quit on us about 2 years later. We took it back to the store and they first sent it back for repair or replacement, then told me since it was an old model, they would give us the full purchase price for another camera. Well it turns out the technology had changed so much we could get a camera with 3 times the features for less than the original one. We came out with a better camera and some accessories to use up the credit. Gander Mountain needs some customer service training,[/QUOTE]

**Cray** · 12-21-2013, 08:55 PM

I think I would be back on the phone with someone a little higher up the food chain. That don't work then the BBB.

**stanimals2** · 12-21-2013, 09:05 PM

Thank God Lowrance is a reputable company because they are covering it which is part of why Im so pi**ed !!! The bottom line is I paid for a replacement program that only covers what the manufacture already agreed to cover to begin with then they even failed to do that !! Rip off plain and simple !!! I will never purchased from GM again and I hope this makes others think about it to !

**bfish** · 12-21-2013, 09:44 PM

Did you try a different GM store? Like most things some are better than others.

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