Thread: 898c SI needs help before i throw it in the lake!

thanks for that input, panman va, i thought i was going crazy. so did customer service lol

The very first thing I would try is to revert to your previous version of SW...

Go here...
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You'll have to register to download but it's free...

Download your previous version of SW onto a dedicated SD card....
Power your unit on....
Restore factory defaults...
Stick SD card card in your unit...
Follow prompts...."yes" to update and then "no" to abort...
Unit should install update and then restart....
Restore factory defaults again....
Test your unit running on the previous version of SW to see if things are working correctly....
Post back here with your results...(before updating to the newest version of SW)

Updates are very finiky (and very buggy when they first come out)
I never update my unit to the newest version of SW until I've watched the boards for a while to see if there are bugs....

Rickie

UPDATE: bps yesterday --they exchanged the head only---miracle- new unit works better, but still not right----take boat out of water this morning! lower transducer a tad---look at motor--prop turns the correct way---now look at motor ---and its aligned in down position exactly even with finder---=OMG no right side unless raise the motor out of the way. put boat back in water---dephts better, still not correct. 5 foot or shallower--fluctuating---NO FISH SYMBOLS( yes its on). back home in boat---still on hold for hummingbird customer service AGAIN----has been 40 minutes now--- cant take much more------------my sanity is going and my husbands has already left the building over this!

UPDATE: still on hold with Humminbird! speaker phone----

UPDATE: still on hold---a representive will be right with you----RIGHT!

Originally Posted by crappiemax

I'm a Low guy but HB is a good company. Once you guys get it figured out you're going to love that thing.
This SI, DI stuff is amazing. I just had my new unit out for the 1st time this past Sunday.
Please don't turn this thread into a HB vs Low thread.

I' M getting ready to----and dont anybody say anything about lowrance customer service---when you cannot even get humminbird on the phone

Crappiegirl,
When you get back to customer service ask for the manager. That is what I did and the people at Lowrance helped me out. Sent a HDS-8 in for screen bubbles and got it back in 7 weeks. I was very upset about the whole thing and still a little leary of customer service. I think you should take the whole thing back while you can. I had a transducer go out after just a few months. These things are made in China or the parts come from there. Start all over with everything and make sure the box has not been opened. Should have a seal on it. It will get better soon and I hope you get back to fishing and change gears.Hang in there!

Originally Posted by ifish

Crappiegirl,
When you get back to customer service ask for the manager. That is what I did and the people at Lowrance helped me out. Sent a HDS-8 in for screen bubbles and got it back in 7 weeks. I was very upset about the whole thing and still a little leary of customer service. I think you should take the whole thing back while you can. I had a transducer go out after just a few months. These things are made in China or the parts come from there. Start all over with everything and make sure the box has not been opened. Should have a seal on it. It will get better soon and I hope you get back to fishing and change gears.Hang in there!

As I recall, they didn't have stock to send you a new one..... When they have them, they ship them right away. Sorry it took longer then you expected.

I called Lowrance Customer Service several times this week with questions. Never waited more then a minute, I was happy about that.