Thread: LOWRANCE service at it's finest!

you spend high dollar on a dept finder,atleast they could give u some ideas.canepole doesn`t work for either and can give things to check and nobody pays him nothing.lowrance is good depth finder but have always had poor support ,just saying

When someone spends 5K on your product, you help them get the install right. Doesn't matter if it's noise from the trolling motor, bad ground, whatever---you help them. Period. If you don't, it's bad support. Period. I don't care if the product itself is perfect. Period!

I'm sure he's not the only one to ever have the problem. I'm sure Lowrance has had the question before. And I'm just as sure that they should have a diagnostic checklist to help figure out the cause.

FYI, I believe Minnkota is owned by Johnson Controls--the same company that owns Humminbird.

Thank goodness for CP---he's one of the good guys.

The problem is minn kota's, not Lowrances or hbs. It does however affect their products. The point I was making was that hbs customer service is not always the holy grail of help. Maybe better than Lowrances, I don't know, I haven't been in on anyone else's conversation with either. My Lowrance will be installed with a traditional transducer, if there is a interference problem with it the Minn kota will be replaced with a Motorguide.

Originally Posted by Cane Pole

It is no ones fault. Each noise case is different. What fixes one might not fix another similar. Just gotta diagnose the problem before a remedy can be applied.

Thanks for being honest CP. A guy on the phone is going to have a hard time trying to diagnose this issue. When they know that their equipment is working correctly, that's about as far as a CS rep is going to be able to take it. You however are a rocket scientist, and heavy into electronics and know what to look at. THANKS FOR ALL YOU DO CP!

Originally Posted by mduncan62

Thanks for being honest CP. A guy on the phone is going to have a hard time trying to diagnose this issue. When they know that their equipment is working correctly, that's about as far as a CS rep is going to be able to take it. You however are a rocket scientist, and heavy into electronics and know what to look at. THANKS FOR ALL YOU DO CP!

Like hill, how do they know its working correctly-if it was he wouldn't be havin problem, & it seems Low just doesn't give a sheet---read fished-out 's reply above posted 11:12AM now that's a honest answer. I for one have had some problems with Lowrance no they wouldn't repair a 2 1/2 year old unit wanted to give me a couple bucks off & pay big big bucks to buy a new one-What spend over $1800 every 2-3 years bull bull & hogwash U Mudsuncan can have all Low's u want just not for me-I hope u can afford to buy new every year so lets be honest u don't know my problems with L anymore than I know u..................
merry xmas

just because u have a motorguide trolling motor doesnt mean ur not going to have any problems, and for ur enjoyment humminbird and minnkota ane basically same company owned by johnson controlls i believe

Originally Posted by justinp61

The problem is minn kota's, not Lowrances or hbs. It does however affect their products. The point I was making was that hbs customer service is not always the holy grail of help. Maybe better than Lowrances, I don't know, I haven't been in on anyone else's conversation with either. My Lowrance will be installed with a traditional transducer, if there is a interference problem with it the Minn kota will be replaced with a Motorguide.

Originally Posted by jaxsprat

Like hill, how do they know its working correctly-if it was he wouldn't be havin problem, & it seems Low just doesn't give a sheet---read fished-out 's reply above posted 11:12AM now that's a honest answer. I for one have had some problems with Lowrance no they wouldn't repair a 2 1/2 year old unit wanted to give me a couple bucks off & pay big big bucks to buy a new one-What spend over $1800 every 2-3 years bull bull & hogwash U Mudsuncan can have all Low's u want just not for me-I hope u can afford to buy new every year so lets be honest u don't know my problems with L anymore than I know u..................
merry xmas

Interference from a 3rd party source doesn't equate to the Lowrance products not working correctly. This is noise on the wire from another source.

Now clearly I'm not on the phone with the lowrance CSR and the customer, but one might think that they ask questions regarding the performance of the unit. If the unit powers on etc, then the unit is working. A CSR can't see interference through the phone, and also has no idea what the customer may have done regarding power, although I would again assume this is on the checklist you spoke of. add in a 3rd party generic transducer on a trolling motor that Lowrance didn't make and didn't come with the Lowrance unit, and assuming that most CSR's aren't electrical engineers, the fact that the problem isn't on the lowrance side should become evident. Try a little critical thinking. This wasn't an issue with the Lowrance unit. Now short of going to the guys house, how do you expect a CSR on the phone to be able to troubleshoot this issue?????

The problem you have with Lowrance apparently stems from your 2 1/2 year old unit. The cost to manufacture legacy parts for tombstoned products was probably an expense that lowrance was not willing to take on. It happens every day. To get a fair overview of what you are talking about, why not mention what unit you had, and how much they offered you towards a new unit? Most of the figures I have seen were very fair for units that are 1-3 years out of warranty. In most cases that I have seen on other sites, the credit they offered, plus what the average repair cost would have been was enough to buy an HDS-5. For some this was good, and for others it may have been somewhat lopsided.

Since this is electronic equipment in your case 1 and 1/2 years out of warranty, which may or may not have been repairable even if they would have done it, and they offered you money in place of it. I don't think that was such a raw deal. Name another company that has ever offered you money for junk/broken electronics that are out of warranty???

I don't care what you or anyone else buys, I don't have stock in Lowrance. But I have the right to my opinion just like you do. Enjoy whatever units you buy, and I sure hope the customer service is up to your expectations.

I have a hds8 & 5. I have structure scan tra.nsducer on rear as well as transducer fore the 5.my 8 is on the bow tied to minnkota us2. Both units are tied together with ethernet cable. Total of 3 transducers. But I've never had interference problems.pm. me ican give u my number if u need it, good luck!