I had a problem with my foot pedal, I think they had me uninstall it and then reinstall it. But if my memory serves me, when you uninstall it, it erases all devices, so you have to reinstall both the foot pedal and the hand remote. I keep the instructions for that in my boat in case they stop working on the water.
Got to be honest though, I have the pedal in my boat, but in over a year, have never used the foot pedal. Just use the remote.
Even though different subject but pertaining to Xi5. How do you have your transducer mounted? The one thing I don't like is mounting the transducer on the motor. Today I about stretched the transducer cable in anchor mode. Got cable save'r for Xi5 Motor and the head was turning circles till no more cable left. Now am thinking I will go back toda'ducer apparatus®a stand alone mount for the transducer.