Exact same problem with TCO fly shop. They jipped me big time on a first order. While they did make a feeble effort to make good on the order, they never finished the job so I'm stuck with crap I didn't order (but paid for), don't want or need. And to this day will not fix the order.
Found out later on a fly fishing forum they entered the world of ebay and have been screwing up orders ever since.
Good post, thanks for the update.
"We're going to take things away from you on behalf of the common good"
Sen. Hillary Clinton - Speech at Democratic Fundraiser, June 2004