I received my order from him last week. It was ordered when we had all the snow and bitter cold temps. My package was stuck in texas for 6 days. With me living in oklahoma I knew that any kind of mail service was running way behind so I didn't think anything of it and had not really even tracked my package. Then all of a sudden I got an email from them saying this was something they were running into during that time and would keep an eye on the package to make sure it headed my way! This was not an automated email you could tell. I thought that was some great customer service! I've never had a company actually keep track of where my order is during shipping. I haven't got a chance to tie anything with the chenille I got but it looks amazing and comes with great customer service! I will be making more orders with them in the future for sure!
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