Black Widow C&C Rod Holder Mods

**BigRiverMarine** · 02-17-2018, 10:39 PM

Originally Posted by loc on

Could you share the right number to talk to them? 4 of the 8 I bought 2 years ago have the same issue and I cannot get them on the phone with the number I have. Any help would be appreciated.

The number I have is a private number. They should answer the regular number or call you back if you leave a message, but it’s their busy season and lots of times the girls that answer the phones are working in the plant shipping out orders. . I may have to help you with them myself. Let me get this boat show out of the way and I call them next week. PM me your contact number.

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**jkoch** · 02-27-2018, 10:21 AM

I'll just say this about Titelok after leaving them many vms and emails over the last two weeks without any response, I would NEVER recommend anyone purchasing a TiteLok product. If you can't even return a clients call after two weeks regardless of how busy you are, you aren't a company that I will support or ever purchase from again. I can't wait to get a set of stalkers and chunk these Titelok C&Cs in the trash. Appreciate BRM's offer to help, but the company should service their clients on their own much better than this. Grizzly actually did return a call and offered some good advice on what others were experiencing. Too bad they didn't offer to replace the faulty product they sold to us.

**loc on** · 02-27-2018, 01:08 PM

I have called three times and sent an email over the past two weeks with no reply either. They make a great product (when it works) and I understand stuff happens when producing goods but they have the worst customer service of any company still in business.

**Crappieplasticm** · 03-07-2018, 10:02 AM

I would check out the elite rod holders.

**loc on** · 04-06-2018, 01:15 PM

To follow up on this thread, on March 22 Titelok responded to my February 20th email asking for my address and stating they would send me the parts I needed to fix my rod holders. As of the mail running today, I will have my parts in hand and hopefully will be able to get everything working correctly again. While it took a while, I appreciate Titelok sending me the parts I needed. Hopefully they are getting caught up and can provided the customer service we expect going forward.

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