Reply With QuoteCustomer service like that is what keeps there product on the front of boats. That extra mile kind of service sure helps a fella develop loyalty to a brand. Glad they got you all fixed up.
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A Plug For Minn Kota Customer Service!
Gotta give a gold star to the lady with customer service at Minn Kota yesterday. I have used my i-pilot so much that I have wore holes in the rubber face on the remote. This has happened to me twice now. First time was several years ago with another trolling motor on a different boat. This time I looked and looked high-and-low online but could not find a picture like my remote. So I gave them a call.
After explaining what my remote looked like and given the serial and model numbers off my trolling motor she finally asked me if the face on the remote was all black...without white buttons. I told her yes, all black, and she informed me it was discontinued. So I asked her if this means that I was going to have to spend a couple hundred to have a weatherproof remote again?!? I mean, mine still works just fine but the buttons which are rubber have cracked and water can now get inside shorting out the remote (possibly).
She asked if she could put me on hold and see if she could locate one of those covers so I waited a few minutes and she returned to the phone. Well, it appears there are none of those covers left BUT...she offers to send me a refurbished remote that will work with my trolling motor. All I will have to do is pair it to my motor. FREE OF CHARGE!! I dont know anywhere that has Customer Service like that!
We joked around a few minutes with her telling me it was my lucky day that she felt so givingly and I told her how blessed I felt. Anyway, wanted to share this with you guys. As far as I know it's in the mail headed my way as I type this. There's alot of good trolling motors out there but I just dont think you can beat Minn Kota, and especially their Customer Service!
Health nuts are going to feel stupid someday, lying in hospitals dying of nothing.
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Customer service like that is what keeps there product on the front of boats. That extra mile kind of service sure helps a fella develop loyalty to a brand. Glad they got you all fixed up.
The love for fishing is one of the best gifts you can pass along
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The board went out in my Ultrex. I took to a service center to get repaired under warranty. The guy that repaired it is a tournament fisherman and is sponsored by Garmin and he run that motor. I ask him which is the best motor. Over all he said MinnKota. Mainly because they stand behind their motors, ease of repair and availability of parts. Love my Ultrex.
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Good to know. IMO GOOD customer service is hard to come by these days. You are blessed!
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Speaking of customer service, I would like for everyone to know of a situation that I had this week. Placed an order for some small items (split rings, blades, swivels etc. to "Chuck and Debs" website. Included shipping charges as indicated by the amount of order. Not long after placing order, re'cd email from the owner indicating that he was refunding nearly 50% of shipping charges due to the small sizes of items ordered. Hows that for customer service!!!!
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Agreed! I’ve had great satisfaction with Minn Kota CS too. Thanks for the reminder of how good they support their products.
Chris
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May want to think about moisturizing at night to reduce wear on the keypads.
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LOL It aint so much the rough hands. I fish ALOT so those buttons gets mashed ALOT!! LOLOriginally Posted by slowhand
This is the 2nd cover Ive worn out.
Health nuts are going to feel stupid someday, lying in hospitals dying of nothing.
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Ya can’t have a slippery keypad. Your fingers may slip and fall in the lake!
That’s one of the 10 commandments of trolling.
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