NEWSFLASH: Tite-Lok under new OWNERSHIP/MGT.
I'm the first person to down play a product over bad customer service so I should also be the same person to commend the same company when the go above and beyond.
I sent Tite-lok an email and called them a few months back about upgrading a couple of parts on the Black-widow rod holder. Well no one called me back or answered the email. I wrote them off and said I would never buy from them again. Well out of the blue I get a call from the new Manager who must have found some old emails or something. Anyway to make a long story short that place is under new Mgt and if anyone has ever had a problem with the customer service give it another try and see what happens.
They told me they have some new products coming out soon too.