Shout out to Minn Kota Customer Service and Support

Not sure how I pulled off this bonehead damage to my Ultrex I Pilot Link cable but I inadvertently partially cut it as you can see in the photo below.

Attachment 470313

I contacted MK Johnson and found out the cost of replacing one of the cables was $30.00 and the entire head unit cover and cables was $309.00. I had to take pictures of the damage and send it in so MK could determine which I needed. Wouldn’t you know it I had to have the $309.00 part.

The customer service fella got one in the mail to me at no charge :yikes as a one time replacement saying to me we understand things happen and we are happy to be able to help. All I have to do is send the damaged part back to them with the prepaid
label they provided. They mailed it Monday and the new unit arrived yesterday via USPS.

Attachment 470314

Took about a half hour or so to get it installed and the boat is read to go.

Attachment 470315

So thankful to MK Johnson for sending me the new part at no charge to me. God has blessed me once again.

+Cross+

That's awesome. Glad some companies still look after their customers.

That is awesome. With some many companies finding new and creative ways to lose customers. It is good to know there are companies out there that will go the extra mile to take care of their customers

I had trouble with the Terrova on my last boat. I called & spoke with a guy who was a great help to me diagnosing & finally repairing it.

Great company to deal with & I will be a lifetime customer because of it.

Did you figure out how you did it? Ya know, so it doesn't happen again..... nonono

No I can’t figure it out but I wrapped my cables and will exercise more caution when stowing the TM. I suspect I pinched it while stowing the motor.

Quote:

---

Originally Posted by NCkenner

Did you figure out how you did it? Ya know, so it doesn't happen again..... nonono

---

Not sure but they are organized now.

Attachment 470954

I’m a huge fan of great customer service and reasonable customers. I think it’s nice in todays world when a business and a customer with problems can get on the phone and treat each other with respect.

The next time I’m in the market for a trolling motor I’ll definitely start with Minn Kota!

Great customer service for sure. Glad to hear. I'm looking at adding the same unit to mine...Thank you for the heads up on the great customer service.

Sent from my SM-S916U using Crappie.com Fishing mobile app