I have been waiting with great anticipation for the Major Craft Finetail Banshee that I ordered a couple of weeks ago and it finally came it today. Unfortunately it was damaged. The first guide (largest one) was smashed and the torzite insert was crushed into several pieces. The bad news is that my secretary signed for the package before I could look at it. The package was a very rigid plastic tube and the rod and sleeve were bubble wrapped. The rod looked very secure in the package. However, there was a slight crease line on the package. Regardless I don’t think the package was smashed enough to damage the rod. I have reached out to Plat to find out what to do. When I was in the process of doing this, I noticed on the shipping email that it said the following:
1):Please be sure to check whether the package has a damage
before carrying out a receipt sign.
2):Regardless of whatever the package does not have a damage, please check contents together with carrier.
3):Please refuse receiving, if contents are damaged.
And please file a complaint to carrier.
4):And please contact us immediately.
Unfortunately I did not have the opportunity to do any of that while the letter carrier was at my office. Has anyone else had an experience like this with Plat? It almost looks like the guide was damaged during packaging but I can’t imagine that they would knowingly ship a damaged rod. I have reached out to Plat and sent them these pictures. Any advice? Honestly I am sick to my stomach about this. Hopefully I don’t get hosed. It would be the end of my JDM adventure.
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