No response from Digitaka

I wanted to ask if anyone had experienced anything similar. Two weeks ago I asked Digitaka if it would be possible to cancel my recent order. I didn't think it would work, besides, I didn't know if the package had already left with the courier (though I did not have shipping confirmation). To my surprise, they responded quickly and said they'd retrieve the package from the courier. That same night, they followed up saying the courier would have it back to them in a couple of days and they would refund immediately once the package was in their possession. Well, it's been two weeks and couple of recent emails from me inquiring about the status. No response or refund. I'll give them a benefit of a doubt and will wait longer, but how much longer can I wait before involving PayPal?

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Originally Posted by s_v

I wanted to ask if anyone had experienced anything similar. Two weeks ago I asked Digitaka if it would be possible to cancel my recent order. I didn't think it would work, besides, I didn't know if the package had already left with the courier (though I did not have shipping confirmation). To my surprise, they responded quickly and said they'd retrieve the package from the courier. That same night, they followed up saying the courier would have it back to them in a couple of days and they would refund immediately once the package was in their possession. Well, it's been two weeks and couple of recent emails from me inquiring about the status. No response or refund. I'll give them a benefit of a doubt and will wait longer, but how much longer can I wait before involving PayPal?

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Unlike them not to respond. Here is link about time to file a claim.....180 days.

Regards

do i'-'have'-'to'-'file'-'a'-'paypal'-'buyer'-'protection'-'claim'-'within'-'a'-'certain'-'timeframe



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I am also puzzled by the lack of response. I have received another order from them since then without any issues. Like I said, I'll wait given that PayPal's protection policy is quite generous.

I tried to order a new tip section for my Yamaga Blanks BC TZ 71 about a month ago and got an automated response saying "Due to Covid bla bla bla". Basically it sounded like they weren't going to be responding to requests because of the virus. This was actually the second time I sent them a message about this in the last 3 months and got the same automated response. I kind of gave up with them. Plat would sell me a replacement tip but they jacked the price us on me because I didn't initially buy the rod from them. Not too happy about it.

I emailed digitaka on Wednesday afternoon about a replacement top section for my Abu Garcia rod.

I initially got the automated reply but several hours later I got a reply with the link to the replacement part.

It stinks that there seems to be an inconsistency.


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I think automated reply is always there first, but they do seem to be very selective with respect to actually responding to inquiries.

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Originally Posted by s_v

I think automated reply is always there first, but they do seem to be very selective with respect to actually responding to inquiries.

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I think you may have the answer.
Bob

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Originally Posted by BobC

I think you may have the answer.
Bob

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The lack of communication does not bother me as much as the lack of refund, as you might imagine.

Started to get a bit frustrated with the issue and ended up sending another message informing them that my next stop would have to be PayPal. Received a refund and an apologetic message that same night. I just wish it didn't have to be that way...

Glad you got it worked out.


Regards


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