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Thread: Sad Mail Day

  1. 05-19-2020, 05:30 PM #1
    Tracker12
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    Default Sad Mail Day


    Decided to try a Trout Magnet Trout Slayer Series rod. Well it arrived today but don't think I be doing much fishing with it anytime soon. Have no idea what USPS did to this box and then to actually deliver it in this condition is shocking. '

    Kuda's to TM. They sent out another rod out today.
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  2. 05-19-2020, 05:42 PM #2
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    "G"
    "G" is offline Super Duper Moderator - 2012 Crappie.Com Man of the year & 2018 Crappie.com Decade of Exceptional Service Awards * Crappie.com Supporter * Member Sponsor
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    I have always heard they had great Customer Service. Glad they got another one on the way.
    I have spent most my life fishing........the rest I wasted.
    PROUD MEMBER OF TEAM GEEZER
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  3. 05-19-2020, 06:00 PM #3
    Alphahawk
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    Jeff is a stand up guy. Here’s the kicker....he pays the insurance on those rods and USPS breaks quite a few. He has never been able to collect on a claim so he just now sends out a new rod. The USPS insurance is just not quite what it is supposed to be. I’ve been on the bad end of that too.

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  4. 05-19-2020, 06:15 PM #4
    BobC
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    Quote Originally Posted by Alphahawk View Post
    Jeff is a stand up guy. Here’s the kicker....he pays the insurance on those rods and USPS breaks quite a few. He has never been able to collect on a claim so he just now sends out a new rod. The USPS insurance is just not quite what it is supposed to be. I’ve been on the bad end of that too.

    Regards


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    And that REALLY is a Raw deal for Jeff. Kudos he takes care of his customer. USPS insurance sounds basically worthless. Glad it has been taken care of.
    Bob
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  5. 05-19-2020, 06:47 PM #5
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    D10
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    Jeff is a very honest businessman. Great to do business with!


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  6. 05-19-2020, 06:48 PM #6
    slowhand
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    Jeff needs to send a strongly worded letter to Trump.

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  7. 05-19-2020, 07:03 PM #7
    Tracker12
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    When I called TM were great. When I saw the box I did not open it until I talked to them. Was more then willing to take it to the Post Office so they could be present when I opened it up. Jeff just said go ahead and open it up to confirm the rod was damaged. I sent them plenty of pics to include in the claim. But we all know how that goes.

    Anyway looking forward to getting the replacement rod. I have a Diawa Whisker SS700 on the way to put on it.
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  8. 05-19-2020, 07:21 PM #8
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    StantheMan2567
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    Oh yikes, my TM rod is two pieces, not 3 Glad to hear they are taking care of it for you, kudos to TM.
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  9. 05-19-2020, 07:37 PM #9
    Schmoopie
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    Mine arrived today. It had a pretty good bend in the box, but the rod looked okay.
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  10. 05-19-2020, 08:40 PM #10
    Tracker12
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    I'm sure its a price thing but tubes are way better.
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