Thread: Best electric filet knife?

Originally Posted by Mac Daddy

Let me say first that I've always been a huge fan of American Angler fillet knives. I've owned more than one of them, have given them as gifts and recommended them to numerous people. However, last year I ordered a new Proseries knife and 2 sets of the 8" shark blades. Unfortunately, the knife wouldn't cut with any blade I put into it including either of the two new blades. So I thought there was something wrong with the knife, but when I tried the new blades in other American Angler knives they wouldn't cut either, both blades would just gum up with meat between the blades which just made a mess. So since they were made in Walnut Ridge AR I called the plant over there and they told me the would replace both my knife and blades but at that time they were out of motors and didn't know when they would be getting anymore of them in. So I waited to send them in for warranty work. But when I did I found out that the Walnut Ridge Plant had closed and that I had to send them to Harrison OH, that was according to their website. So I sent them via FedEx and have the signature were they have received them but now it's been over a month and I haven't heard anything from them. So today I decided I would try and contact them but the only phone number I can find is a Walnut Ridge Arkansas phone number and it no longer belongs to them. So I looked for one in Ohio but after 2 hours of search none was to be found. According to their website the only other way to contact them is via email at [email protected] so when I tried to email them my email was returned deliverable. So my advise is to be careful if purchasing a new American Angler knife. If anybody has anyway of contacting them please post it on here, I'd really like to talk to someone.

Followup, I actually was able to get a hold of someone after another hour of searching. They are supposed to contact me tomorrow about my replacement. I certainly hope so anyway. I really like their products in the past, I hope everything works out ok for me and anyone else that has a problem with them. Thanks.

I was researching while you were getting in touch with them. In what I found it appears they are owned by Ginsu the direct marketing knife company. Finally found a web site and email address. Sent them a email asking for info that looks like you already got. At least we will hopefully have info to pass onto others who might need it. I just wish I could find a couple of sets of new old stock blades. These new blades suck.

Originally Posted by Cray

I was researching while you were getting in touch with them. In what I found it appears they are owned by Ginsu the direct marketing knife company. Finally found a web site and email address. Sent them a email asking for info that looks like you already got. At least we will hopefully have info to pass onto others who might need it. I just wish I could find a couple of sets of new old stock blades. These new blades suck.

ive got a ton of old blades. Can you sharpen sheraded blades? Not sure I spelled that right

Originally Posted by bird down

ive got a ton of old blades. Can you sharpen sheraded blades? Not sure I spelled that right

I used to resharpen mine, first I used the ceramic sticks that form a V using the left blade on the left side only and vice versa. That worked for a long time by just putting the edge on the blade, but finally they were too worn down to help much. Then I used a Worksharp and sharpened the left blade only on the right side and vice versa. This will work for a while but it eventually will wear the searates off. Hence why I ordered 2 new blades. I was unaware that the new blades aren't worth a crap.

Originally Posted by bird down

ive got a ton of old blades. Can you sharpen sheraded blades? Not sure I spelled that right

Like Mack said, if you have never sharpened them the ceramic stones work pretty good. There are a couple of videos on YouTube on how to do it. Never used the work sharp but have been told it will work to some degree. Like he said you wil eventually wear them down. I thought about trying a Dremel tool and chain saw sharpening stone to work on the groves. But that seems like a lot of work for the result that you might get.

Originally Posted by bird down

ive got a ton of old blades. Can you sharpen sheraded blades? Not sure I spelled that right

If you have some old 8" Shark Blades that you want to get rid of, I'd be interested in buying some from you. Just send me a PM. Thanks

Originally Posted by Mac Daddy

Let me say first that I've always been a huge fan of American Angler fillet knives. I've owned more than one of them, have given them as gifts and recommended them to numerous people. However, last year I ordered a new Proseries knife and 2 sets of the 8" shark blades. Unfortunately, the knife wouldn't cut with any blade I put into it including either of the two new blades. So I thought there was something wrong with the knife, but when I tried the new blades in other American Angler knives they wouldn't cut either, both blades would just gum up with meat between the blades which just made a mess. So since they were made in Walnut Ridge AR I called the plant over there and they told me the would replace both my knife and blades but at that time they were out of motors and didn't know when they would be getting anymore of them in. So I waited to send them in for warranty work. But when I did I found out that the Walnut Ridge Plant had closed and that I had to send them to Harrison OH, that was according to their website. So I sent them via FedEx and have the signature were they have received them but now it's been over a month and I haven't heard anything from them. So today I decided I would try and contact them but the only phone number I can find is a Walnut Ridge Arkansas phone number and it no longer belongs to them. So I looked for one in Ohio but after 2 hours of search none was to be found. According to their website the only other way to contact them is via email at [email protected] so when I tried to email them my email was returned deliverable. So my advise is to be careful if purchasing a new American Angler knife. If anybody has anyway of contacting them please post it on here, I'd really like to talk to someone.

Followup, I actually was able to get a hold of someone after another hour of searching. They are supposed to contact me tomorrow about my replacement. I certainly hope so anyway. I really like their products in the past, I hope everything works out ok for me and anyone else that has a problem with them. Thanks.

Well I got a response via email this morning. Here is the response with some contact information in the event someone needs it. And believe me, it was hard to obtain this contact information! It doesn't look like I'm going to get my knife back anytime soon, but we'll see.

Maria Melgoza <[email protected]>
Thu 2/21/2019 6:41 AM

Dear Sir,

Thank you for reaching out to us about your return. We apologize for the delay in processing your warranty claim however, there has been a back log causing overall delay in the process due to our recent move from Walnut Ridge, Arkansas to Harrison, Ohio. In addition to shipments being forwarded, which causes delay in our receiving packages, we also have been diligently working to set up, train new personnel, and organize our returns department in our new location to properly handle inquiries. This too has caused delay which has resulted in our less than exceptional customer service we strive to provide.

Your satisfaction is extremely important to us however, as our returns department works to catch up, we are unable to provide a specific time frame for the processing of your return due to being unaware of what stage of the process your return is at this time. If you can provide your email address or phone number, as soon as your return has been processed, we can immediately reach out to you to inform you of the determinations of your return and discuss all options with you.

We again, sincerely apologize for the delay and look forward to fulfilling you request as soon as possible.

We thank you for your understanding and patience as we re-establish our teams and departments in our new location!

Thanks again

Maria Melgoza
Customer Service Lead
Scott Fetzer Consumer Brands

A: 101 Production Drive • Harrison, Ohio 45030
P: 513.367.3304 F: 870-886-9162.
W: SFconsumerbrands.com

American angler for me but that bubba looks like my next one !

Originally Posted by Donald@CrappieLogic

American angler for me but that bubba looks like my next one !

I agree, I'm tempted to just go ahead and get one, but I'll wait on American Angler to return mine.