Thread: It's been difficult getting someone to help getting my new 2.5hp Mercury to start

Thanks for the tip. Tried everything except change the plug. Guess I'll wait until next month and let the mechanic tell me what's up. I'll post the remedy or the fix.

The gas cap vent got me on a small Nissan 2 or 3hp outboard I bought years back.

It would be easy to start with checking for spark. If its sparking and not starting, then check that its getting fuel and air. If it has air/fuel and spark, it should be trying to start atleast.

Thanks - great tips!

If I had a new motor that wouldn't start and the dealer wouldn't fix it today I would pull it off and throw it through his front window.

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I bought it through PED on-line. They sell but don't fix same as many of the distributors in my area. I haven't asked whether I can return it for a refund mostly because the shipping would be half the cost of the motor. I pray someone in a 50 mile radius can get it running and do maintenance if needed in the future. My 90hp Merc never did near the end but then it cost over a few thousand to stay working.

The old you didn't buy it from us routine. Man I hate that. If they do warranty work it shouldn't matter to them where it was bought. They do warranty work so the manufacturer is going to pay them for it.
Air conditioning supply house are about the same. I went and to some classes and got some certifications. Work offered to pay for it so why not. A year or so agoI had the capacity go out in the middle of the night on the blower fan. When the supply house opened I went and bought a capacitor. Sales man asked did I have an account, no. Do you work for any of our contractors, no. Then I got told how much I should be thankful for him selling me this capacitor. How since I was not in the click he had to mark it up 40%. I paid him and he kept going. I said it sure is funny you didn't mention any of this when I was down here paying to take the certifications. I appreciate you selling me the capacitor. Since it is cold and the wife wanted the house warm. Let him know I would not be back to buy anything else. Followed me out to the truck explaining how he didn't know I had been through there program. These types of shenanigans is the reason most people buy on line for things. I realize that they have to make a living. Yet if that dealer had taken the time to look at the outboard he would have likely gained the opportunity to sell you a lot more in the future.

Unfortunately big ticket items mean big profit margins which includes sales and warranty work. But you're right - I'd much rather give my business to someone who at least make the attempt at doing what their supposed to vs Mercury Inc. which didn't and wouldn't.

To me customer loyalty would mean big profits. Developing a relationship with the customer. Next time you were in need of an outboard you would walk in and ask what they had. You likely have a very small issue that could be resolved quickly. Sadly that dealer will be looking for work when the narket becomes flooded with arely used boats in a year or two.