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Thread: Ozark Rods Customer Service

  1. #1
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    Default Ozark Rods Customer Service

    I ordered 4 16' Ozark rods from Grizzly jig earlier this year. When they came, the rods were fine with no damage to them.

    The first time I took them fishing, one of tips snapped off from the resistance of trolling a Bandit 300 at 1.5 mph. I sent Ozark an email explaining the situation on June 1st and they responded a few days later, saying to call and they would take care of me. I tried to call, no one answered and the voicemail was full, so I couldn't leave a message.

    I decided to just single pole with my B'n'M stick for a month or so, then spider rigged again with the remaining 3 rods. I caught about a 1 lb bass on one of the rods and the tip broke. I emailed Ozark again with pictures and explained the story. They responded a few days later, again saying to call the number, which still had a full voicemail, and nobody would pick up. I tried calling again a few times.

    On July 20th, I sent them a message on facebook, figuring I might get in touch with a different person. They responded immediately and said they would ship 2 rod tips the same day. They just needed my address, which I immediately provided.

    I sent a message on the 27th and asked for tracking. Their response was the automated one saying to call the number with the full voicemail.

    It's now 16 days later, and obviously they didn't ship anything and won't respond to any messages, beyond their automated message saying to call the number with the full voicemail.

    I was honestly willing to pay for these tips, even though it's clearly a manufacturer defect. I did a search on here and see my experience is not uncommon.

    Any recommendations on being able to get in touch with Ozark?

  2. #2
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    This thread will be called bashing and get removed. But without going into detail, I've had the same experience. Broken rods and no customer service. Basically ignored. My coin gets spent elsewhere now

    Sent from my moto g(7) supra using Crappie.com Fishing mobile app
    Likes chaunc LIKED above post

  3. #3
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    Default

    Yup....same same.

  4. #4
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    Have you tried going through Grizzly?

    Sent from my SM-T580 using Crappie.com Fishing mobile app
    Likes skeetbum, strmwalker LIKED above post

  5. #5
    PawPaw "gene"'s Avatar
    PawPaw "gene" is online now Crappie.com 2012 Man of the Year * Crappie.com Supporter
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    Facts is facts and not bashing. We need to know and the problem needs settling
    "gene"
    From the bayou,
    PawPaw "gene"
    Likes BobC, WVSkip, silverside, trypman1 LIKED above post

  6. #6
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    I agree
    Quote Originally Posted by PawPaw "gene" View Post
    Facts is facts and not bashing. We need to know and the problem needs settling
    "gene"
    Sent from my moto g(7) supra using Crappie.com Fishing mobile app

  7. #7
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    Quote Originally Posted by slowhand View Post
    Have you tried going through Grizzly?

    Sent from my SM-T580 using Crappie.com Fishing mobile app
    I didn't, since this isn't Grizzly's fault. I have had Grizzly replace tips that were broke in transit, but these were both manufacturer defects.

  8. #8
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    It adds nothing but I have had a couple of Ozarks for several years and caught lots of fish and poked dozens of jigs off hangup and they have never failed. Of course different lots.

    Sent from my VS995 using Tapatalk
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  9. #9
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    Suggestion: Contact them again. Tell them that their voicemail is full, every time, you try calling. Also tell them that you are contacting your state Officials, and filling a complaint against them, for their lack of attention and service. Bet that does the trick. But really, do contact your State Officials.

  10. #10
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    Are you calling the same number that's on their website to place orders or are you calling a different customer service number?

    I am going to cross them off my Christmas wish list.

    Sent from my E6810 using Crappie.com Fishing mobile app

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