HB Helix 7 Problems and Option

**catchNgrease** · 07-10-2020, 06:35 AM

Originally Posted by Redge

I would
Fire unit up, make sure sonar is turned on.
Export waypoint to an SD card.
Is unit working? If not
Restore defaults.
Power down and restart.
Is it back to working?
If not format nav directory’s, restart unit.
Back to working?
If not call HB and ask for someone higher up.
HB has great customer service, you just need to get to the right person.

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**EarlWaynetom** · 07-15-2020, 10:28 PM

I had a serious problem a few months ago with helix 7 . I spoke to Dawn the supervisor. I ask to speak to a supervisor. She got the problem fixed . Don’t give up . It don’t cost to ask , I’ve been told . If I didn’t, I’d been out 700.00 .
hope this helps.

**Beauhunt** · 07-16-2020, 07:20 AM

I may try that then and appreciate the advice. Worst case I could use the unit for Chart Only and waypoints. Do you recall what the problem was and how they fixed it?

**drumking** · 07-16-2020, 07:50 AM

I have owned HB and Lowrance units, including the Helix 7 HB. I have never had a HB unit that I was ever completely satisfied with and never owned a Lowrance unit that I didn’t love. No more birds for me.

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