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Thread: HB Helix 7 Problems and Option

  1. #21
    Join Date
    May 2015
    Location
    Alabama
    Posts
    1,487
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    Quote Originally Posted by Redge View Post
    I would
    Fire unit up, make sure sonar is turned on.
    Export waypoint to an SD card.
    Is unit working? If not
    Restore defaults.
    Power down and restart.
    Is it back to working?
    If not format nav directoryís, restart unit.
    Back to working?
    If not call HB and ask for someone higher up.
    HB has great customer service, you just need to get to the right person.


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    Sent from my E6810 using Crappie.com Fishing mobile app






  2. #22
    Join Date
    Aug 2010
    Location
    alabama
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    719
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    I had a serious problem a few months ago with helix 7 . I spoke to Dawn the supervisor. I ask to speak to a supervisor. She got the problem fixed . Don’t give up . It don’t cost to ask , I’ve been told . If I didn’t, I’d been out 700.00 .
    hope this helps.
    The truth is hard to accept, so is life .

  3. #23
    Join Date
    May 2019
    Location
    Madison MS
    Posts
    64
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    I may try that then and appreciate the advice. Worst case I could use the unit for Chart Only and waypoints. Do you recall what the problem was and how they fixed it?

  4. #24
    Join Date
    Jan 2014
    Location
    tn
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    1,062
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    I have owned HB and Lowrance units, including the Helix 7 HB. I have never had a HB unit that I was ever completely satisfied with and never owned a Lowrance unit that I didnít love. No more birds for me.

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