Thread: Ethernet not recognized

Ok, newest update. Cable and dongles came in the mail today (cudos to HB for fast delivery).
Tried and still no luck, same issue as before. They want me to call back tomorrow to try 1 more thing while on the phone with them before sending units back to
be factory serviced.........more to come

Ok. HB just ran me thru all the stuff we already done with restore defaults and deleting nav data. They said to send it in.
Said 3-5 day turn around from the time they receive


Sent from my iPhone using Crappie.com Fishing mobile app

Update

Received the Helix 9 back from Humminbird service. They said all good with network. When I hooked it back up, still no network between the 9 and 7.
Called Humminbird worked through a couple of settings and restoring NAV directories, still no luck. They had me to send both units back into Hbird along with my network cable and dongles so they can get to the root of the problem. Supposed to have them back next week.

Dang we running you thru the ringer on this one ...

Please update when you have info ... It may help someone else ...

Rickie

OK, I think and hope this will be my last post on this topic.
Units arrived back yesterday.
Note on the service ticket:
Helix 7 - nothing wrong
Helix 9 - need software update
Matt one of the on call technicians seemed to think that it was caused by the helix 7 getting put into ice fishing mode by accident without a transducer hooked to it while on the network and somehow messed up the programming on the helix 9. Either way- beware of the ice fishing mode on helix 7 and down models!

Good news is they work! They actually work like they are supposed to and did prior to my bug.

Very pleased with Humminbird as they did get them fixed and the only thing it cost me was the first shipment of my helix 9 back to them. Very good to work with.
A little disappointing that they had the helix 9 back the first time and said nothing was wrong with it only to send back to me and then have to resend it back in but the only thing that cost me was an additional 2 weeks without my unit.