Thread: Big Changes To My-Humminbird

HB had. the best website in the industry and now its the worst. I too, Hope it is not leading up to poor customer support . One usually follows the other,by design. Brand loyalty can be fickle..

Parent company big corporate. Dont hold your breath thinking theyll listen.

Anyone else remember the old Humminbird company prior to ownership of Johnson Outdoors. The old Humminbird company took an excellent brand name and ruined it. Took about 10 years for me to give them another chance.

Concerns me the Johnson Outdoor management team appears to be approaching the " fork in the road". Let us hope they don't turn down the wrong road. Right now I have a Helix 10 Si MEGA that cannot do the most basic thing a MFD is supposed to do. Give a correct reading of depth. Experimenting with settings has permitted to do that much. Numerous users of the Solix and the G2 Helixes have these identical problems. Looks like the Onix fiasco taught them very little.

Way too much time in configuring an update to correct this. Especially when some other makers have for sale. MFD's that work correctly right out of the box. Imagine that. The American consumer can be forgiving and loyal. But frustration with high investment and faulty technology can sour that apple.

Cutting the warranty period of your high end units in half. Most certainly makes those said consumers very concerned. Using your customer base to iron out all the wrinkles in your products instead of properly testing. Reflects a loss of concern as to customer satisfaction by the corporation. I sincerely hope I am wrong but only time will tell.

Originally Posted by ezfishn

Logging into the account for software updates wasn't a problem for me since they aren't releasing updates that frequently. But without registering a unit, don't know how users will know of a software release. The reduced warranty period is concerning because it was an added feature in the decision to use Humminbirds. Don't know if they will be offering an added coverage for more money. Thankfully I have never had the need for a warranty repair. Also, I agree with Rickie on the new website design. It seems harder to look at different models and all the related accessories especially on older units.

I was wondering what you logged on to since MyHummbird is gone?

I have a 385 CI Chartplotter since 2013, and I did not get a map card because Humminbird forgot the folks in Louisiana fish too and D"Arbonne that is on the American Crappie trail as well as other large Lakes have NOT been added to the list. I already had another 385 C chartplotter and could make any waypoint you wanted --- But not with the 385 CI -- Without a map card it will store nothing.. I had a tree limb fall and take out the unit with all the waypoints --- others have said it should still record them ... I dont know if an update would fix the issue .. the newer Platinum card will not work with the older 385 CI --- I AM looking at now buying a new unit with Side imaging but see all the people having nothing but trouble ,,, With Retirement Money no longer grows on trees, and I can not make a mistake

If you make a good product you should not be scared to back it up with a warranty. When a company does this it tells me that they have lost confidence in the longevity of there product. Not a good thing for us users. Just my 0.02 cents.

Sent from my SAMSUNG-SM-N920A using Crappie.com Fishing mobile app