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View Full Version : Did Lowrance repair division shut down?



fishman78
05-20-2009, 03:28 PM
I have a Lowrance Sonar/GPS that needs repair. I called the 800 number and was left on hold for over an hour with no actual person ever answering the phone. I emailed customer service without getting a response. I tried to send my unit in for repair by using the automated website but it will not recognize my serial number.

Guess its time to buy a Humminbird.

bc1448
05-20-2009, 04:50 PM
I heard that Lowrance had a layoff and the only people that they kept were the one that were actually working on the units... so if you call them you will be on hold for a loooooooooong time:D:D! I called a couple of weeks ago and they did eventually answer the phone it just takes them a while!!!
Blake

SkeeterJeff
05-20-2009, 06:35 PM
For ANY issues with Lowrance equipment, contact this lady:

Linda Colt
Customer Service Department

12000 East Skelly Drive

Tulsa, Ok 74128

1-800-324-1356 #8747

Direct line 918-438-8747

Fax 918-234-1745

Email: linda.colt@navico.com


She provides top notch service and cares about the customer.

Jeff

BigMack
05-20-2009, 06:46 PM
Same problem here. Mines been in there 2 months. It took me 2 weeks just to get someone on the phone before that to get the stinkin' work order number to send it in.
I called 2 weeks ago to check on it and they said they were replaceing it with a new one. Sounded good at first, then he said they were on back order with no idea how long.
CARP! I would just like to get my $200 back, that was a mandatory deposit just to send it in, and put it toward a new one. Now I will have $900 invested in a $700 unit. Whaaa!

monkscrappie
05-20-2009, 09:42 PM
Lowrance has gone to Mexico!

Monk Monk's Crappie (http://monkscrappie.com)

JIG Gene-e
05-20-2009, 10:29 PM
I know this don't help some of you but I've been in there 3 times this year and have always walked out with new equipment, no charge. It's nice to live 20 minutes away!
They may have a temporary problem, I just can't see them changing their service policy after so many years of the best.

Arkie John
05-21-2009, 12:21 AM
They are slow but they have done me right!

My dealer stated that most of the workers are busy making units and not so many doing the serviceing. Phone calls are taking 45 minutes--even for dealers--on the average.

A sign of the times.

aj

Wannabe...
05-21-2009, 04:56 PM
Gene, a fella could make some good fishing money if you were to set up a Mail Boxes Etc account and be willing to shuttle broken units to the factory. :)

Wannabe...

JIG Gene-e
05-21-2009, 05:39 PM
They would probly get tired of me comming in and lock the door!

fishman78
05-21-2009, 07:49 PM
I finally got a hold of Linda and she is gonna take care of me. Your right SkeeterJeff she is top notch:D

bc1448
05-21-2009, 07:52 PM
fishman78... are they still gonna charge you the $200???
Blake

BigMack
05-21-2009, 09:22 PM
Gene, a fella could make some good fishing money if you were to set up a Mail Boxes Etc account and be willing to shuttle broken units to the factory. :)
Wannabe...
Getting them in is no problem. I even overnighted mine. That was a waste of money.
I've stopped calling after being told they were on back order with no time estimate in sight.
I watch for a package at the front door every day like I was waiting for Santa.

Yeah, you have to have that work order number to send it in and ya gotta put up $200 up front.
They cashed that no problem and quick too.
They told me the web will not recognize a unit over 6 months old.
Sounds like a used car salesman. Your best buddy 'till you leave the lot.

speckfinder
05-22-2009, 04:14 AM
Lowrance has changed a lot (for the worse) in the lst couple years