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CastandBlast
04-08-2009, 10:15 AM
I'd like to give a shout out to Jack Wells of BnM poles for the best customer service I've ever had. I recently bought 4 new BnM pro troller rods and broke one first time out on a unexpected snag. No fault of the pole just one of those accidents that happen. I made a comment on another thread about what had happened and how it bummed me out that I broke it first time out. Jack read the thread and contacted me about it. He said, even though it was no fault of the rod that it broke, he didn't like to see one of his customers "bummed" out. Yesterday a brand new BnM 12' crappie wizard rod appeared at my front door. This was in no way expected or solicited. Jack just took it upon himself to do this. All I can say is "Wow". There really is a difference dealing with a family owned and operated business versus the big guy chains. I haven't had a chance to fish with the new rod yet but it feels like it is going to become my new favorite rod. To any of you who haven't looked at the BnM crappie wizard rod do yourself a favor and check it out....Thank You Jack!

deathb4disco
04-08-2009, 11:03 AM
Based on a few emails I've exchanged with Jack, that does not surprise me at all. He seems like a very good guy who runs a very good company.

hunt4crappie
04-08-2009, 11:27 AM
I have always had good dealings with the staff at BnM.

And you will love the 12' crappie wizard. I started using them last year and am very pleased.

kycreek
04-08-2009, 04:56 PM
If I'm buying a crappie rod that's where I buy them. Their service speaks for itself.

rocket rich
04-08-2009, 06:08 PM
I've used B&M poles for as long as I can remember never Had a complaint about quality or service.

abarkley
04-08-2009, 06:15 PM
Same goes for Monk. I broke an 18 ft Wally Marshall first time out and had one in hand by my next trip. He told me to keep the sections that weren't broken in case I ever needed them.

KyTeacher
04-08-2009, 06:17 PM
You cant beat Jack!He will work with you anyway he can to make things right and I love those BnM rods.
www.greenriverlakecrappietrips.com

Quicksilver1958
04-08-2009, 07:05 PM
I've been running BnM equipment for years. Excellent product. They stand behind it and they are a major supporter of the "future" of Crappie fishing - The Kids..... Companies like this are a dying breed.. I have been fortunate enough to meet most of the Pro Staff as well- ALL top notch individuals

speck chaser
04-08-2009, 08:28 PM
jack will make it right will you best rods out there in my opinion

beenfishin?
04-08-2009, 09:13 PM
I need tip sections for two of mine. Can someone pm me info on where to order them?

bcgamecock
04-08-2009, 09:26 PM
I've had good luck with B 'n' M products for years myself. A few years back I was trying real hard to find a 9' bream pole but could only find 10 footers and up. I called B 'n' M and they sold me four 9'ers and mailed them to me. When I got the package it had a few extra goodies in it. And next time I went in the swamp in search of redbreast bream, I had the advantage of a shorter pole than all my friends who had 10'ers.

CrappiePro
04-08-2009, 09:51 PM
Love BnM Rods, great rods affordable price, great friendly customer service, Heck I would love to work for those folks if they would hire me. LOL CP