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skeetbum
10-23-2014, 05:55 PM
This will take a minute but please bear with me. My last boat had a Minn Kota PD40 Trolling Motor which though underpowered for the job performed very well. Over the years I owned it I had to replace the control pedal twice, once just before I sold it in '09. Motors, both turning and thrust worked perfectly after all the years and use in salt water which it wasn't designed for. At about $100 each it kind of rubbed me the wrong way but not storing it inside and lots of use I just replaced and moved on. In about '11, tax time, I bought my current PDV2 Riptide SP, with auto pilot and co-Pilot. Rather pricey(for my budget) but I looked forward to years of use, So it was all good. A while back, maybe spring, I noticed the left steer function of the pedal was stubborn to engage but would work. In colder weather it was even more stubborn and almost impossible to keep the boat in shape to fish and I was tweaked. Years down the road and a design change and the pedal still doesn't go the distance. I hear of little problems from others with these motors. So I was looking at replacing yet another pedal at my expense and that just rubbed me the wrong way. I sent an email to MK and got a generic response, which was no surprise to me. I responded with yet further explanation of my dis-satisfaction and condition of the pedal, which is lightly used and hardly scratched. Less than an hour after the second email I received a call from Brenda in customer service at MK. We spoke of my problem and the condition of the pedal, and the history of the last motor. In the first email response I was told that sand and dirt and twigs cause catastrophic wear to the circuit board controlling the motors functions. I mentioned this statement to her and told her that in my case this wear didn't apply. At this point She said that in this case she would set me up with a free replacement through a Fedex exchange. I was sent a label that was in an email and forwarded that to the Fedex office that I would be using. The next morning (that was Wednesday) I dropped package at the Fedex office where they printed and applied the label, and sent MK the tracking number of my inbound pedal and they then released the shipment of the new pedal to me. It was on my doorstep when I came home today. Beginning to end this whole affair took just over 3 days and I can fish in the morning. I can't say how happy I am that some companies still value their customers and don't spend all their resources side stepping the business that needs to be done. Thumbs up Minn Kota, I'm a happy boy!!

Redge
10-23-2014, 06:38 PM
That turned out nice! I like and try to give my business to companies that do the right thing! Doesn't hurt that I have a terrova on my boat!

chucktx
10-23-2014, 09:26 PM
good info!!! sounds like a good company!

Bronson
10-23-2014, 10:19 PM
They did the same for me when I had some problems with a Fortrex a couple of years ago. All you can ask for is to be treated right and they came thru. Another reason to buy Minn Kota.

Cane Pole
10-24-2014, 11:22 AM
I hate those pedals. I made my own. I reversed engineered the foot pedal circuit. The replacement pedals I used are industrial grade.. No problems since the day I put it together. That was 4-5 years ago or more??????

skeetbum
10-24-2014, 02:26 PM
Should I ever come in need of one, like when I do the I-Pilot thing I will be on the phone Canepole. Yours is top notch. Like my motor but would like the I-Pilot I'm sure. One day........

crappielimits
10-24-2014, 03:03 PM
This is exactly why I deal with Johnson Outdoors they have top notch customer service at Minnkota and Humminbird. They understand the fisherman and swiftly get problems fixed.

jimp
10-24-2014, 04:12 PM
Congrats on staying with it, and getting them to understand your frustration in a nice way, and getting a new pedal.

Cane Pole
10-24-2014, 06:27 PM
Should I ever come in need of one, like when I do the I-Pilot thing I will be on the phone Canepole. Yours is top notch. Like my motor but would like the I-Pilot I'm sure. One day........

Anytime Tim.

ATM
10-24-2014, 07:20 PM
I had a similar experience with my Terrova out of warranty. They told me to box it up snd ship it to them and they would take a look at it. No promises. About a week later I got it back. I believe they replaced every part on it, except the mounting bracket and side covers, free of charge. Excellent customer service.