Columbia Outerwear

[dkb23]

I have some old Columbia bibs and quad parka that I have worn for the last 15 or 20 years. They are finally starting to wear out on me. They are not torn, but the GoreTex is starting to come apart. I decided to call them tonight and just see what they would say. I knew that they had a good warranty on this stuff, but did not really expect anything at all. Boy was I wrong. The nice lady on the phone told me to send the bibs along with the parka in and they would have no problem replacing them. I made sure that I told her the age and that they were the "old school" camo pattern. "not a problem" she replied. "Columbia stands behind their product no matter how old it is." WOW! They are shipping out tomorrow. They are letting me pick a different camo pattern and both the bibs and the parka will be replaced! Just thought that this was a good opportunity to share a quality company and a quality product with my CDC friends! I will never buy anything else, I'll tell ya that!

[jimp]

wow, what a good deal on that, can't beat it with a stick.

[Gindog]

I have sent them my hunting parka two time and they fix it. I haven two now that I need to send in but are useing them now. I don't think you can beat them.

[PIGINTHEPIGPEN]

I have some old Columbia bibs and quad parka that I have worn for the last 15 or 20 years. They are finally starting to wear out on me. They are not torn, but the GoreTex is starting to come apart. I decided to call them tonight and just see what they would say. I knew that they had a good warranty on this stuff, but did not really expect anything at all. Boy was I wrong. The nice lady on the phone told me to send the bibs along with the parka in and they would have no problem replacing them. I made sure that I told her the age and that they were the "old school" camo pattern. "not a problem" she replied. "Columbia stands behind their product no matter how old it is." WOW! They are shipping out tomorrow. They are letting me pick a different camo pattern and both the bibs and the parka will be replaced! Just thought that this was a good opportunity to share a quality company and a quality product with my CDC friends! I will never buy anything else, I'll tell ya that!

I bought the Columbia Omni Heat rain gear last year. Bibs and Parka. They were crazy exspensive but, It's one of the most impressive things I have ever worn .Only downfall is if the temp is above 60. You will roast in them. They have kept me dry as a bone in heavy wind a rain. I'm thinking this will be the last cold weather rain gear I buy in my life time.

["G"]

Thats great customer service

Sent from my SAMSUNG-SGH-I897 using Tapatalk 2

[crappiefarmer]

Good to hear that this kind of thing still goes on. You get what You pay for.CF

[Spaceman]

Columbia is first class! I've had similar positive experiences with them.

[Magnolia]

now thats good information........I will remember that next time I shop........

[Spaceman]

Sorry - forgot to mention that I have found to 'Otter Box' to be another first class company with excellent customer service. Otter box makes phone cases.

[justinp61]

My Columbias are 13 or 14 years old and have never given me a problem, still warm and dry. I thought I was crazy to spend that much money on clothes back then but it turns out to be some of the best money I ever spent on hunting/fishing gear.