Monday I ordered 1K Crickets, 1K Superworms, and a Quart of Water Bites (gel form water for crickets) from Armstrongs. I placed an order with them earlier this summer, and was happy, so they got my business again.
Fed-Ex delivered today, and after dumping the crickets into their new home (plastic tote/tub), I proceeded to open the 2nd box marked "Live Worms". All it contained was an 11.6 oz jar of Water Bites.
I was already 5 minutes late to meet a couple buddies for lunch, so I waited until afterwards to call Armstrongs. My call was answered on the 2nd ring (by an actual person), to whom I explained being shorted the Superworms on my order. She was extremely apologetic, as well as pleasant, and told me she'd get them sent next-day delivery. I thanked her and hung-up.
Due to not being able to sleep well, as well as now having a full belly, a nap was in order. After waking, something hit me about the Water Bites.....the 11.6 oz container I received, but I'd ordered a Quart. Double-checked my packing ticket, sure enough, I'd ordered a Quart. Back to the phone, again, 2nd ring, same nice gal. I explained what I'd just realized, and apologized for not catching it before calling the 1st time. She assured me it was no-problem, and again offered her apology for the mix-up. She said I'd also receive a Quart tomorrow with the Superworms.
Here's what really impressed me. I told her that I was more than happy to just have them credit the difference of the cost difference between the 2 size jars because I didn't want them to have to pay-out their profits in shipping. I also I told her I actually didn't need to have any of it until the weekend, since I'm not leaving until Monday AM, so Next-Day Delivery wasn't even required. She assured me that my satisfaction was their #1 concern, and none of it was a problem for them, and again, she was sorry for the trouble. I again thanked her, and told her how impressed I was with their Customer Service, and I meant it. No questions, no hassles, just solutions. It don't get any better than that.
They have a Customer for life, me.
It'll be interesting to see what it's like sleeping in the bus with 1,000 chirping crickets
Apple Pie ProStaff
I used to hear crickets and found them soothing. Now, I can't hear crickets and feel I'm missing something, know what I mean?
Good Report re: Armstrongs. Never heard of water bites, until you said what it was. Never too old to learn something new.
"Proud Member of Team Geezer"
Could you tell us what water bites are?? I feed my crickets half and orange to keep them alive in our brutal summer heat. Still lose some so curious as to what water bites are.
SeaRay
Mark 1:17 ...I will make you fishers of men
And a website for them please.
SeaRay
Mark 1:17 ...I will make you fishers of men
I'm thinking it's food or something to keep 'em alive.
I just googled cricket water bites.
"Proud Member of Team Geezer"
Learn something every day. Gotta check this out.
Mark 1:17 ...I will make you fishers of men
WOW, now that is reel customer service there. I wish more companies would have the mentality that this company has.
THE BEST TIME TO FISH IS WHEN IT'S RAINING AND WHEN IT'S NOT RAINING
Here's Armstrongs Site SeaRay: http://www.armstrongcrickets.com/crickets
The Water Bites are simply a hydration source, they'll still need food (I use Chicken Mash). The advantage is not having water (in any amount/depth, which will allow Crickets to drown), is that it is in a form similar to Jell-O. The label says it's also Calcium fortified, which may be more of a benefit for feeding the crickets to pets, not sure how much of a factor it plays otherwise (regarding using them for bait).
That's how I felt 65, and why I wanted to even mention them. Any time a company handles a problem with an order or product the way Armstrongs, I feel they deserve mention and a big thumbs-up.
Apple Pie ProStaff