For the most part it goes pretty smooth around here. You do get a few that are new to it and don't have a clue, but we try to be nice to them too. If someone happens to break down like the folks you talked about then I try to help them.
Etiquette goes both ways. Those folks that get mad because someone spends an extra 2 minutes getting the boat unstrapped should head back to the house. Normally they are the crybaby type that won't have fun in the first place and then they try to ruin the day for everyone else they come in contact with.