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Thread: Plano's customer service

  1. #1
    Join Date
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    Default Plano's customer service


    My lid got broke on a 737, so I called and asked about buying a new one. Woman on the phone said that I didn't need to buy one she would send me one for free, didn't care how old it was. Now that's what I call service after the sale, just thought I would send a note about this some company's today forget about you after the sale NOT PLANO they will get all my business

  2. #2
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    That's good to hear. Thanks.
    PROUD MEMBER OF TEAM GEEZER

  3. #3
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    thats good, im glad to hear one company has the smarts to keep some customers



  4. #4
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    Thats great to hear! And sure wish I would thought to just buy lids. Couldn't tell ya how many plano boxes I have thrown away cause I dropped or stepped on em and broke a lid.

  5. #5
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    Good News.

    Helicopter Pilot
    Vietnam 67/68
    Proud Member of the Southeast Asian War Games Team

  6. #6
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    That is great news. Could have something to do with an American company taking care of their customers.

  7. #7
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    I have never bought any other tackle box other than plano, just for that reason. Its a proud company with great employees that bend over backwards to satisfy their customers. When you buy plano, it is guaranteed for life of ownership.
    Such a great company for the american angler. Well done plano.

  8. #8
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    Another company that I think has good CS too is Midland Radio. Both my buddy and I recently bought weather Midland radios from them and while mind has worked great his had a problem, he had to replace the back up batteries about every 3 weeks so I took my meter down and fond out there was no output from his power adapter so I called Midland and no ?'s at all and said they would mail him a adapter ASAP. I like mine and it sure will wake you up during bad weather, one night finally had to put it in the kitchen with too many flash flood warnings. Model WR-120.
    Proud Member of Team Geezer
    Southern Sickle Jigs Pro Staff

  9. #9
    gabowman is offline Super Moderator * Crappie.com Supporter
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    That's good to hear. Maybe i wont mind paying the few extra bucks buying their brand next time knowing that. Thanks.

  10. #10
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    Ive got a few Falcon FTO Tackle Organizer boxes that have MOLDED compartments rather than the slide in dividers that stuff slides underneath....lids and hinges are busted, I might have to call them. I think Plano sells them now. Ive held onto them and used them with bungie straps because A) theyre hard to find B) I love the design

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