Q. What means White Glove Service?
A. This is our own shipping service, done with our own trucks and drivers. We ship more items at once so it takes 10-15 working days to deliver. White Glove Service contains beside shipping, assembling (if necessary ) and debris removal (if necessary) .
Q. How long it takes to process an order?
A. It takes us arround 72 hours from the moment you paid to arrange your items, load and ship.
Q. What type of payments do you accept?
A. We accept, PayPal by Moneypak, BillMeLater, cash and other forms of payment.
Q. Why I can't send directly from my PayPal account ?
A. Moneypak is the latest way to load your PayPal account. You can find that option if you log in your account. It's also the most secure way for a merchant to receive payments with a no-fraud policy and this is the reason we don't accept direct PayPal transfers.
Q. Why some methods of payment are not open for my account?
A. Due to a large number of fraudulent orders received lately, first time customers do not have access to all the methods of payment we accept.
Q. What happens if the received items are scratched, not as described etc. ?
A. We must be notified within 48 hours from the date of delivery for a no cost return or exchange .
Q. I left you a message but no one contacted me?
A. We receive thousands of phone messages daily.We can't reach everybody for some general questions so it's better if you place your order first and call us after.We also confirm all orders so make sure you write your cellphone when you register on the website.