Thump City Crappie Rods

**Fishfishwish** · 08-15-2020, 08:48 AM

Don't know this situation here and am not casting any aspersions. But in general, an email auto-reply could be set up explaining the situation with instructions pointing the customer to other/preferred ways of contacting them.

Originally Posted by slowhand

Perhaps they are too busy to answer emails if they are a small operation.
My wife works for a Vet, it's just the 2 of them. They are slammed, and can only answer calls and text messages. And those pile up during the day as they are busy treating clients. They are returning calls up to 8 at night after a full day of work. They cannot afford to hire a dedicated receptionist right now. And this is a 15 year practice. Not every business is a multiple employee business. A lot of small shops are just that, small.
Humminbird and Minn Kota have been bashed recently due to slow customer response, and they are much larger operations than most rod companies.
Try calling, texting or Facebook contact.

Sent from my SM-T580 using Crappie.com Fishing mobile app

**6poundtest** · 08-15-2020, 10:50 AM

And quite a number of us avoid facebook like the plague so maintaining the basic web site/email contact is very important.

**chaunc** · 08-16-2020, 05:57 AM

Sent you a PM.

**Locator79** · 09-16-2020, 07:16 AM

Anybody have a phone #? Ordered an in stock rod, no answers to email or PM. Not shipping my order.

Sent from my moto g(7) supra using Crappie.com Fishing mobile app

**Mississippi Jig head** · 09-16-2020, 08:15 AM

Good morning. I have checked emails after seeing this message and I haven't seen one regarding an order. If you've ordered, im 100% certain that it's already shipped or peing processed. I requested my normal pickup for 2 days and they hadn't showed up. I will be loading up over 200 orders to ship this morning.
PM me your number please.

**Locator79** · 09-16-2020, 04:10 PM

Thanks for contacting me, I'll give a review once it gets here

Originally Posted by Mississippi Jig head

Good morning. I have checked emails after seeing this message and I haven't seen one regarding an order. If you've ordered, im 100% certain that it's already shipped or peing processed. I requested my normal pickup for 2 days and they hadn't showed up. I will be loading up over 200 orders to ship this morning.
PM me your number please.

Sent from my moto g(7) supra using Crappie.com Fishing mobile app

**chaunc** · 09-18-2020, 05:53 AM

Originally Posted by Mississippi Jig head

Good morning. I have checked emails after seeing this message and I haven't seen one regarding an order. If you've ordered, im 100% certain that it's already shipped or peing processed. I requested my normal pickup for 2 days and they hadn't showed up. I will be loading up over 200 orders to ship this morning.
PM me your number please.

I pm’ed you a month ago and you never got back to me. Your customer service leaves a lot to be desired. Good rods but terrible service.

**chaunc** · 09-20-2020, 05:14 AM

Originally Posted by chaunc

I pm’ed you a month ago and you never got back to me. Your customer service leaves a lot to be desired. Good rods but terrible service.

And still no reply.

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