Thread: Rod issue - Denali

Originally Posted by feelay

For me, I would want them to fade as dark yellow/brown as possible. Something that blends in really well with my surroundings. Y’all think my t-top is easy to spot? I can see y’all fishing those white flag poles from a quarter mile away on every hookset.


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Yup. I love those white poles, aka flags. I don’t use em but I’m glad to SEE them when someone else does.


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Had mine since September, love em, but they are that cream color.

Well just an FYI for anyone else that has this issue and wants it rectified.....you can have them replaced for a mere $20 per pole plus shipping both ways. So it will cost me about $150 to replace 6 poles that are 9 months old and have a manufactures defect that they are totally aware of. Love the poles but sometimes customer service sure goes a long way.

Is there a reason the rods are so expensive? Made in USA ?

Curious as to what they would do with the rods if someone turned them in? The change in color doesn't bother me, I do see your point though, pay top dollar for a rod they should not fade in such a short amount of time.

Snubby I am curious about that myself. As I looked a little further it is a bit misleading when you look at their warranty page vs. the actual form to send them back (both of which I have attached. You will notice when you go to the warranty page it plainly states they will repair or replace at no charge for the first year.....but when you go to print the form off it says there is a $20 per rod fee. For a company selling a $70+ trolling rod I think that's a little over the top. Sure I could see them expecting you to pay shipping to them (which you have to do that too) but not charging a "per rod" fee on top of it.

There covering their butts, if they would take the all these discolored rods and send out replacements at no cost to the customer other then shipping they would stand to lose a pretty penny I'm sure. They probably consider the flaw purely cosmetic and don't think they should take a beating on it, just leave the customers to go pound sand. We get about 500 canebreakers beating down there door and we may get some answers..! I got a great deal on all the rods I bought thru an individual, it does leave a bad taste in my mouth though, some of these companies just flat out refuse to admit fault and eat their mistake, too many to name now days!

Originally Posted by Snubby

There covering their butts, if they would take the all these discolored rods and send out replacements at no cost to the customer other then shipping they would stand to lose a pretty penny I'm sure. They probably consider the flaw purely cosmetic and don't think they should take a beating on it, just leave the customers to go pound sand. We get about 500 canebreakers beating down there door and we may get some answers..! I got a great deal on all the rods I bought thru an individual, it does leave a bad taste in my mouth though, some of these companies just flat out refuse to admit fault and eat their mistake, too many to name now days!

^^^^^ And that my friends is why I choose BnM Poles. Their customer service is Unsurpassed, and their willingness to support EVERY Crappie fishing organization that asks of them, as well as the multiple models of poles for every style of crappie fishing, keeps me going back to them. I’ve tried several of the Flash In The Pan brands, but BnM’s Customer and Community SERVICE makes me proud to do business with them.


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