Originally Posted by
crappieseeker
Bear is a very busy person. He has so much going on trying to please so many different people. He is swamped with work and only has minimal help. The thing about that situation is that its a two headed sword. Sometimes he cant keep up and may lose customers because he does not have enough help and because he wants to keep prices low and competative. He could hire more help and speed things up, but then he would have to charge more and when things slowed down he would have to let go of the help. He has not answered all my emails either, but I wont hold that against him. I am sure he gets so many emails he might not be able to return them all. I know the contacts that I have made with him though concerning a mistake on his part, he promptly corrected in a very timely manner. I am sorry some of you have had bad experiences and maybe was not happy with the service. I can understand that. Another thing I have come to understand in life is that all people and businesses fail some of their customers at times. No business is perfect, and we all, "myself included" tend to get a sour view of someone who wrongs us. I wish you better service in the future with whomever you do business with. Thanks for sharing your point of view as well.
It is like my father always said, if you are not making mistakes you are not doing anything!! As long as you can get good service most of the time don't let one mistake keep you from dealing with someone. If people have repeated problems it is then time to go elswhere. In my opinion you should always give someone a second chance.
To make life enjoyable, you must have crappie days.